RIKAS Group hiring Host/Hostess at Dubai, United Arab Emirates

Greeting and Seating Guests: The hostess is usually the first point of contact for guests. They greet customers as they arrive, inquire about reservations, and manage the seating chart to ensure efficient seating and table rotation.

Taking Reservations: Answering phone calls or responding to online reservation requests, the hostess manages the restaurant’s reservation system, confirming bookings, and noting any special requests or accommodations.

Managing Waitlists: During peak hours or when the restaurant is busy, the hostess maintains a waitlist, estimates wait times, and keeps guests informed about their status in line.

Coordinating with Servers and Kitchen Staff: The hostess acts as a liaison between guests and the serving staff, ensuring that servers are aware of new arrivals and any specific requests or seating preferences.

Handling Guest Concerns: Resolving minor complaints or issues from guests regarding their seating or dining experience. Knowing when to involve a manager for more serious matters.

Maintaining the Lobby Area: Keeping the lobby, entrance, and waiting areas clean and organized. This includes ensuring menus are available, maintaining proper lighting, and possibly managing coat check services.

Upselling and Promoting: Informing guests about special promotions, menu changes, or additional services the restaurant offers. Encouraging guests to join loyalty programs or sign up for newsletters.

Understanding the Menu: Having a good understanding of the restaurant’s menu items, ingredients, and preparation methods. Being able to answer basic questions about the food and drink offerings.

Cash Handling and Payment Processing: Occasionally handling cash transactions, accepting payments for take-out orders, or managing gift certificates and vouchers.

Following Health and Safety Guidelines: Adhering to health and safety regulations, including maintaining cleanliness in all guest areas and following any specific protocols related to food handling or guest interactions.

Shift Coordination: Communicating effectively with other staff members and managers to ensure a seamless transition between shifts and to provide updates on guest flow and reservations.

Customer Service Excellence: Above all, the hostess is responsible for providing exceptional customer service. This includes being friendly, approachable, and accommodating to guest needs and preferences.