Amazonico Restaurant Ltd-DIFC hiring VIP Waiter/Waitress at Dubai, United Arab Emirates

Job Overview

As the Waiter, you will provide, friendly and responsive service to create an exceptional dining experience for all of our guests.

You will adhere to all training outlined in the high standards of Amazonico requirements.

You will be playing an important role in guest satisfaction. Hence, you are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems if any.

Amazonico Responsibilities

• You will be responsible for maintaining service standards in accordance with established policies and procedures of Amazonico Restaurant
• Make all our guests feel comfortable and let them know you’re there to personally take care of them
• Be courteous, warm, friendly, smiling while dealing with guests
• Must learn and describe the food/menu proficiently. Inform guests of specials and menu changes
• Ensure that all areas in the restaurant are clean for hygiene purpose
• Turn off all equipment and secure all inventories after service

Departmental Responsibilities

• To always have a brief meeting with Duty Manager
• To religiously recognize guests and to remember the names of the regulars and to be in constant communication with managers and head hostess of their specific requirements
• Ensure that all areas in the restaurant are clean for hygiene purpose
• Arrange proper mise en place for busy operation. Clean tables and chairs, fold napkins, polish all the cutlery and glasses

Role Responsibilities

• You will need to ensure all subordinates are in full uniform and on time for their shift
• Ensure to secure the daily duties among other members of staff
• Assist and monitor the over set-up of the restaurant to be well prepared for the operations
• Ensure to report for duty punctually wearing appropriate attire and lead by example

Operations

• Be passionate about customer service with the capability of delivering amazing hospitality to our guests
• Responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis
• To use up-selling techniques when selling food and beverage items
• Correctly post all sales. Prepare final bill, present check to guest, accept payment, process credit card charges or make change (as applicable)
• In case of cash payments, ensure to receive and return accurate amount
• Prepare a requisition for all items necessary to bring the restaurant inventory back to par stock level after service

People Management

• Be willing and ready to assist colleagues as and when situations arise
• Always be ready to assist the new joiners on their training plans

Communication

• Make sure to join the briefings and meetings, Learn daily specials and limited availability items. Learn the section plan
• Responsible for attending on-going training on full-time and ensure compliance of company standards and procedures
• To give constant feedback to managers
• Must communicate with the guest to ensure that they are enjoying their meals and take actions to correct any problems

Leadership

• Ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis
• Maintain standards of food and beverage quality as established through restaurant standards, policies and procedures
• Help perform the stock count + perform daily cleaning jobs assigned to you
• Be efficient, fast and serve with confidence and flair. Ensure all the drinks and food are served in style, always use position numbers so that the guest is not disturbed unnecessarily