Ellington Properties hiring Customer Service at Dubai, United Arab Emirates

Handle complaints, customer queries, resolve issues within specified timelines.

Conduct necessary research and follow with other departments on behalf of the customer.

Provide status update to customers on pending / ongoing cases.

Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.

Prepare list of customers scheduled for handover on daily basis 

Ensure that apartments are clean and ready prior customer appointment 

Provide required explanation to customer with respect to community rules and move-in procedure

Update customer on registration for services such as LPG, utilities, etc

Update checklist during handover and review customer documents 

Update customer visit sheet and provide the same to handover manager

Notify line manager regarding complaints/disputes and track the same.

Should have minimum 1 year customer care experience

Should be presentable and be in professional attire.

Should be proactive and quick learner.

Must have knowledge in Microsoft Word, Outlook and Excel