Playa Dubai hiring Reservations Manager at Dubai, United Arab Emirates

Job purpose

The Reservation Manager is ultimately responsible for the entire table management aspect of the restaurant operation. This includes managing and training the Hostess team, reservation system, table management, and other duties delegated by the Management. Recommends procedural changes. Aids in the administration of the restaurant. Monitors shift revenues, guest satisfaction, team development and trainings and other related tasks. The Reservations Manager will be keen on trainings and the development of the team as well as a hands-on operator and great PR representative.

The Reservations Manager will have the support of the Hostesses to achieve the operational targets set, as well as the support of the Restaurant Management Team at their disposal to deliver and achieve all other set targets relating, but not limited to:

• Guest Satisfaction

• Trainings

• Table management

• PR

• Revenue

• Team Retention

Duties and responsibilities

• Assign daily tasks to Reservations
• Responsible for the work schedule of the Reservations
• Review booked reservations and arrival reports daily
• Ensure that proper telephone & communication manners are always maintained by the Reservations staff
• Handles all guests’ complaints
• Ensure adequate handling of repetitive guests and VIP guests
• Coordinate group/event requests in cooperation with the CEO
• Developing monthly sales and marketing plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors
• Responsible for the smooth communication between the Reservations department and all other departments in regards to bookings and occupancy

Responsible for the production and distribution of all booking reports to relevant departments

• Review no-show and cancelled reservations and report accordingly to Managing Directors regarding performance and actual sales statistics
• Recruit hire train and mentor staff developing skills and customer service excellence
• Support the grow of our PR plan alongside the PR manager appropriate to the brand and manage and monitor execution
• Strong understanding of sales breakdown and key contributors (covers / spend per head etc) across each venue
• Aim to increase databases through internal and external initiatives
• Competitor analysis, which includes the following: awareness of local competition as well as key competitors in the market (new and existing) and new openings, including price, promotion, place and product
• On-going research and awareness of the trends
• Database building that belongs to the Group
• Review competitive pricing and report back on an on-going basis

Core competencies and equipment knowledge:

1. Guest Focus-Effectively exceed guest expectations
2. Cost & Profit Consciousness-Fully understand costs and profits
3. Developing others-Effectiveness in coaching and managing performance
4. Communication Skills-Ability to convey, share, and acquire information
5. Technical Skills-Full understanding of BOH & FOH job functions
6. Innovation-Constantly bringing new ideas to improve the business

Continuous learning-Continuous professional development, both personal and work levels