Papa Dubai hiring Guest Relations Manager at Dubai, United Arab Emirates
Guest Relations Manager
Papa Dubai - Dubai, United Arab Emirates
Posted 2 years ago - 90 members applied
Number of Vacancies
1
Job Type
Full Time
Position
Guest Relations Manager
City
Dubai, United Arab Emirates
Salary ($)
$3000
Salary Period
Month
Contract Period
2 Years
Provides
Flight Ticket
Insurance
Meals
Service Charge
Tips
Visa
Career progression
Training & development
Candidate Preference
Languages Spoken
English
Living in
United Arab Emirates
Education Background
Bachelor's degree
Job Description
-
"There's a certain way of creating a service, hospitality, and experience that perpetuates people feeling like they matter."
We @ Papa Dubai are looking for a Guest Relations Manager to join our team.
You need to possess an outgoing personality to make clients feel satisfied and comfortable.
- Ensuring and providing flawless, upscale, professional and high-class guest service experiences.
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Appraise team’s performance and produce regular reports
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
- The Successful Applicant
- Female preferred
- Proven working experience as guest relations manager
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity and interest in industry’s latest trends
- Proficiency in English, multilingualism will be considered an asset
- Excellent problem resolution skills along with outstanding communication and active listening skills
- BS degree in hospitality management, business administration or related field