Jumeirah LLC hiring Receptionist at Dubai, United Arab Emirates

Role Overview

Purpose:

• To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind ‘Everything Considered’

Communication:

• With all related departments.
• With guest in regards to complaint, feedback or future booking request.

Main Duties:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
• Take payment from guests on departure and close their bills correctly
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests at the maximum rate possible
• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and save the data correctly for the CID Report
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Attend the daily handover briefing at the beginning of each shift
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Hallmark no. 2, ‘My first response to a guest will never be “no”
• Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist the CID Clerk with entering the data in the computer system whenever required
• Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
• Carry out cashiering duties like foreign currency exchange, paid-outs etc
• Close their individual cashier audit at the end of each shift ensuring that all details balance
• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader
• Adhere to Jumeirah International’s Guiding Principles and Hallmarks