Jumeirah LLC hiring Bartender/Barmaid at Dubai, United Arab Emirates

Role Overview

Purpose:

• Provide friendly, professional and efficient bar service ensuring maximum guest satisfaction in a manner consistent with MJ standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual

Communication:

• Is able to communicate effectively with all colleagues and customers at all times.

Main Duties:

• Identify & meet customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within specified time frames.
• Identify and take all opportunities to enhance the quality of service.
• Recognise customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities.
• Conduct communication with customers and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards.
• Seek assistance from other team members, supervisors and managers when required.
• Masters all aspects of the resort beverage standards manual and able to produce the 50 most common global beverages.

Operational:

• Takes orders from customers and Waiter/Waitress in a timely, professional and friendly manner.
• Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks according to Beverage Recipes.
• Serves alcoholic & non-alcoholic beverages according to defined standards.
• Collects money for drinks served and process financial transactions according to JI cashiering procedures.
• Orders or requisitions liquors and supplies utilizing the FBM system.
• Arranges bottles and glasses attractively.
• Slices and pit fruit for garnishing drinks.
• Replenishes bar snacks such as chips, pretzels, and nuts.
• Ensures that all stock is established as per par levels and stored according to JI Food Hygiene Standards.
• Ensures that the mis-en-place of the bar i.e., condiments, tray cloths, cocktail napkins etc. are ready for service as per the requirements of the individual outlet and expected business level requirements prior to opening.
• Ensures that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures.
• Maintains a complete knowledge of cocktails, beverages and wines to advise the guests and colleagues when necessary.
• Undertakes opening, closing & cleaning tasks as detailed on checklists.
• Informs Outlet Manager/ Assistant Manager of any stock losses, problems or unavailable items.
• Assists in the stocktaking of beverages and operating equipment.
• Coordinates with Stewarding to ensure equipment and bar area is kept hygienically clean and tidy at all times and sufficient glassware is available for the levels of business.
• Controls and rotate stock on a FIFO (first in first out) system.
• Ensures the checking of expiration dates and that all perishable garnishes are stored and recorded in designated storage area.
• Displays a responsible attitude towards the service of alcohol to ensure minors are not served and intoxicated guest are politely refused service.
• Demonstrates some ability & independence in problem solving.
• Communicates details of complaints or issues that could result in complaints, loss of business, productivity or profit to the Outlet Manager or Beverage Manager.

Administrational:

• Maintains accurate and up-to-date temperature records for all fridge units within the bar whilst on duty.
• Completes all cashiering paperwork according to Jumeirah International cashiering procedures.
• Reviews the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Completes cleaning, opening & closing checklists when instructed by senior colleagues.
• Assists in recording inventories/ stock-takes as required.
• Performs side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other Classification: Internal duties as required.
• Reports any possible theft or misuse of Resort property immediately to a member of management.
• Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
• Assists in the “general beverage knowledge” staff training