Five Hotels and Resorts hiring Floor Manager at Dubai, United Arab Emirates

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of entertainment innovation? We have the perfect opportunity currently available for a dynamic personality focused on delivering first-of-its-class guest experiences at FIVE Hotels and Resorts, dare-to-be-different destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and the dazzling Dubai Marina skyline, this lifestyle hotel boasts 470 luxurious rooms and suites with ocean or city views.

The resort is a party and culinary hot spot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether you are looking for a gourmet dining experience or want to dance the night away, our resort creates laid back or high energy choices from breakfast to the early hours as you design your stay.

Design your vibe at FIVE Jumeirah Village, a glorious city chic hotel that captures the pulsating excitement of new Dubai.

Visitors curate their own high-rise private pool celebrations (the property boasts of 270 pools), sunbath in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a culinary smorgasbord and first-rate guest services – after all, FIVE knows how to throw an exceptionally good party!

"This is unashamedly about luxury," - Daily Mail. 

And opening soon: FIVE Zurich!

A sneak peek of this exciting new project, which opens in 2022, reveals that this newly revamped lifestyle hotel and Swiss hot spot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests, overlooks the city center from Zurich’s stunning Uetliberg plateau and will offer 149 rooms and 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE’s hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVE’s characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.

So, stay tuned!

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life – you will have a passion for your role, will disrupt norms and have the best time of your life - as a world of opportunity awaits you!

Our Food & Beverage team are the final piece of the puzzle, they are cultured yet trendy hosts with an intuitive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting memories for our guests that last a lifetime.

As Floor Manager for Penthouse, you will join a committed F&B team driven by the intent of delivering ‘FIVE-star’ guest experiences to an international diaspora in the heart of vibrant Dubai.

As our ideal candidate, you have exceptional talent and enthusiasm that is above par along with proven experience in a highly active environment. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push groundbreaking boundaries.

Please note: It is strongly preferred if you have worked previously in a Night club in Dubai and have a keen understanding of the nightlife.

You’ll work closely with the management team to achieve constantly evolving service goals.

Key Responsibilities

• Will be responsible for taking the lead in driving an increase in business of the venue
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality of F&B services, as well as driving high top line revenue and profit results
• Understand the concept of the outlet thoroughly and train all employees of the outlet in regards to the concept
• Conduct daily pre-shift meetings with team members on preparation, guest profiles, services to be performed and menus served
• Conduct daily pre-shift meetings with team members on preparation, guest profiles, services to be performed and menus served
• Prepare and review the outlet’s Operations Manual updates annually according to the Assistant Head of Department
• Efficient up-selling for all items offered by the department to be assured
• Set a sterling example in terms of service, products and knowledge to the team, that reflects the concept of the outlet
• Be knowledgeable of the existing POS systems
• Produce reports and analysis of the outlet and present the reports in the monthly performance meeting.
• Assist in the preparation of the outlet’s budget
• Set an example by reporting to duty punctually wearing business attire according to FIVE’s dress code and grooming standards, maintaining a high standard of personal appearance and hygiene at all times
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the set example
• Ensure that the place of work and surrounding areas are kept clean and organized at all times
• Inspire the team to execute the highest level of service standards at all times
• Monitor operating supplies and equipment and reduce spoilage and wastage successfully
• Establish a pool of qualified and trained full and part-time employees in conjunction with FIVE’s People Services Department
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to the Head of Department / Assistant Head of Department ensuring that an effective follow-up is performed with the concerned guests
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department

What We’re Looking For

• A hands-on approach and flexibility with a ‘can-do’ work attitude
• A commitment to delivering exceptional F&B services with a passion
• A minimum of 3 years’ experience at a senior management level, from a night life background (UAE experience desirable)
• Strong leadership and management skills
• The ability to build and maintain positive and effective relationships
• Strong project, budget and time management skills and an ability to work under pressure and within set deadlines
• Systematized and profitable mindset
• Ability to find creative solutions while taking ownership for all duties and tasks assigned
• Teamwork-oriented

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement
• Team-spirited colleagues