Taj Dubai hiring Waiter/Waitress at Dubai, United Arab Emirates

Duties and Responsibilities:

· Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.

· Offer guests of the enjoyable, expertly served beverage/dining experience conforming to standards of excellence for quality, professionalism and friendliness.

· Anticipate and service guest requirements before requests are necessary.

· Serve and clear food and beverage items in an unobtrusive and professional manner.

· Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes.

· Complete opening and closing side work as assigned and have all tables set according to standard.

· Present menus and explanations for all menu items as well as specials of the day.

· Present children’s menus, and describe specials.

· Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.

· Offer after-dinner beverage by up-selling

· Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

· Handle a guest walk-out by completion of check with managers assistance

· Report any incident immediately, no matter how minor, to a manager.

· Recognize and address potentially intoxicated, disruptive guests

Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service.

· Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.

· Recognize regular guests and greet them by their name.

· Use guest names for all guests as guest name becomes known.

· Keep the working area clean and tidy at all times.

· Respond properly in any hotel emergency or safety situation.

· Perform other tasks or projects as assigned by hotel management and staff.