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Rixos Premium Hotel Dubai hiring Guest Relations Agent at Dubai - United Arab Emirates

Guest Relations Agent

Rixos The Palm Hotel and Suites - Dubai - United Arab Emirates

Posted 5 years ago - 257 members applied

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Number of Vacancies
2
Job Type
Full Time
Position
Guest Relations Agent
City
Dubai - United Arab Emirates
Salary ($)
Not Disclosed
Salary Period
Month
Contract Period
Undefined
Provides
Accommodation
Insurance
Transportation
Meals
Service Charge
Visa

Candidate Preference

Experience
1 year
Languages Spoken
Russian
Education Background
Bachelor's degree
Skills
Communication Skills
Confidence
Creativity
Decision Making
Flexibility
Interpersonal Skills
Language Skills
Negotiation Skills
Persuading
Proactive
Problem Solving
Team Work Skills
Work Under Pressure
Written Communication
Job Description
  1. Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  2. Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  3. Register and process check in/out for all VIPs guests efficiently and professionally.
  4. Escort VIP gussets to their rooms.
  5. Update guest information into the computer after a complete check in.
  6. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  7. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
  8. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  9. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  10. Handle issuance of guest room key cards and ensure effective control for guest security.
  11. Ensure that all messages, mails and packages are delivered to the guest room.
  12. Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
  13. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  14. Maintain continuous contact with hotel    guest to ensure that any problem or complain are handle efficiently & courteously.
  15. Follow up with Bell desk regards shuttle Bus.
  16. Daily courteous calls to VIP rooms, so too with other guests.
  17. Report any unusual occurrences or requested to manager.
  18. Ensure the cleanliness and neatness of front office area.
  19. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  20. Check Hotel situation, occupancy, functions, groups, VIPs.
  21. Re-announce VIP rooms to Housekeeping and F&B departments.
  22. Check if all departure details for the day have been taken, as well as for the next day.
  23. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
  24. Check VIP rooms after amenities are placed.
  25. Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
  26. File daily guest relations report and documents systematically.
  27. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
  28. Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
  29. To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments.