Chez Charles Restaurant Dubai hiring Floor Manager at Dubai - United Arab Emirates

• Ensures that all employees activities adhere to and support the Quality Standards
• Applies creative solutions and proposes ideas to grow develop and improve the business.
• Achieves sales and profit targets and enhances the margins through effective stock management and minimising controllable costs.
• Conducts regular team briefings and meetings.
• Ensures that the highest levels of service and courtesy are provided to guests.
• Maintains Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Ensures that an effective link is maintained between the kitchen and the service area.
• Manages the level, consistency, and quality of service for all menu items.
• Ensures that the processes adhere to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Senior Management.
• Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
• Provides specialist advices to customers and colleagues on food and beverages.
• Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required.

Actively seeks and reviews customer feedback in regards to food quality, service, and overall satisfaction and takes appropriate and timely action