Seven Star Restaurant Management LLC hiring Shisha Waiter at Dubai, United Arab Emirates

Brief Description: 

The role of the Shisha Waiter entails taking orders and serving Shisha to customers at tables in the dining establishment with the utmost professionalism whilst adding a unique personal touch to your entire service.

Tasks:

• Time management, cleaningness, attendence and forward thinking to complete the tasks. 
• Adhere to the Staff allocation and rotation decided by the managements.
• Ensure that charcoal has started and water & ice are available for service at the workstation in a timely manner.
• Remain attentive in allocated stationed zone and be on constant lookout for any shisha related enquiries from guests.
• When engaging with customers they should be treated in a professional and friendly manner.
• Present menus, answer queries about menu items, provide recommendations, and sell and upsell products.
• Prepare the requested shisha for the customer while adhering to the company policy regarding shisha preperation
• Deliver the final product with utmost care and professionalism after having ensured that the shisha is started and ready for use by the client.
• Ensure customers are satisfied with their Shisha experience and address any concerns promptly.
• Coordinate with the venue's waitstaff to punch orders.
• Change the charcoal of the clients for every 10 minutes maximum and when needed upsell for new shisha when its done or burned.
• Ensure the shisha cover or wind protector is used when weather is bad.
• Retrieve the Shisha device once customers have finished.
• Make rounds around the stationed zone to make sure the service is meeting all customer expectations.
• Clean the shisha device after every use of client and store back in the right cabinet.
• Ensure all mollasses is covered and used in a neat manner.
• Keep the workstation and shisha materials clean at all times.
• Respect the Hierarchy of the company

Requirements:

1. Language skills: It is a standard in our company to have Intermediate level english, Including any other Language skills that can add value to the company are important as well
2. Experience: Previous experience in shisha service is required.
3. Knowledge: Familiarity with different shisha flavors, packing techniques, and heat management methods is a must have.
4. Customer Service Skills: Strong interpersonal and communication skills with a focus on providing exceptional customer service.
5. Attention to Detail: Ability to pay attention to detail and maintain high standards of cleanliness and hygiene.
6. Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays, based on hotel/restaurant needs.
7. Professionalism: Demonstrated professionalism, reliability, and integrity in previous roles.
8. Legal Requirements: Compliance with legal requirements for shisha service, including Municipality rules and regulations regarding the handling of shisha related products and health and safety regulations.

Competencies (in order of importance):

1. Dependability: Fulfilling obligations reliably and responsibly.
2. Cooperation: Maintaining a cooperative and pleasant attitude while working with others.
3. Self-Control: Managing emotions and behaviors, particularly in challenging situations.
4. Stress Tolerance: Accepting criticism and handling high-stress situations calmly and effectively.
5. Attention to Detail: Being meticulous and thorough in task completion.

Lines of Communication:

• Head Waiters
• Team Leaders
• Operations Manager
• Human Resources

Working Conditions:

• Full-time position.
• 6 days per week.