Alba Hospitality and Lifestyle hiring General Manager at Dubai, United Arab Emirates

GENERAL MANAGER 

Job Title                                    General Manager 

Reports to                                Head Management 

Responsible for                        Departmental Managers and the Operation 

Overview

In line with the mission that DOTS has and how we envision it within this and future markets, you are here to make a difference. As General Manager you are not only responsible for planning and managing FOH operations, but you are also here to create an environment where our guests can feel welcomed and enjoy the variety of services that we have to offer. Main Responsibilities 

•        Lead, communicate, and implement the venue’s vision, mission and overall direction. 

•        Lead the development and implementation of the overall venue strategy.

•        Formulate and implement the strategic plan that guides the direction of the organisation. 

•        Lead, guide, direct, and evaluate the work of the management team. 

•        Evaluate the success of the organisation. 

•        Maintain awareness of both the external and internal competitive opportunities for growth, guests, markets and so forth. 

•        Ensure that expenditures of the venue are within the authorised annual budget. 

•        Assess the principal risks of the venue and ensure that these risks are being monitored and managed.  

•        Ensure effective internal controls and management information systems are in place.  

•        Ensure that the venue has appropriate systems to enable it to conduct its activities lawfully and ethically. 

•        Act as a liaison between the executive management and the management of the venue.  

•        Demonstrate the leadership necessary to make the venue’s mission a success. Most importantly, ensure that guests and the team are always happy. 

Key Skills 

•        Leadership: Providing clear direction and fostering a positive work environment. 

•        Creativity: To be successful and competitive, your service must be creative and innovative. 

•        Motivation: Always keep your team motivated and passionate to ensure a satisfactory experience for all guests. 

•        Product Knowledge: Exceptional product knowledge and service techniques in a fast-paced environment are essential. 

Guest Experience 

•        Welcome, respect and interact. A warm and welcoming attitude helps guests feel comfortable and valued as soon as they enter the Venue. 

•        Delight, satisfy and engage! DOTS’s guest journey should emphasise the venue’s exclusivity, while ensuring a high level of privacy and discretion, making guests feel important, secure, and comfortable. 

•        Test, experiment, and improve! DOTS is not a once-off stunt. We must continue to level up our offerings. Keep efficient and close communication with the other heads of departments to ensure that they receive guest feedback and share their recommendations with you.  

•        Observe! Keep a close eye on what the competition is doing to stay inspired.