Rise Hospitality hiring Sales at Dubai, United Arab Emirates

Purpose of role: The role of a Reservations Agent is based on having a clear understanding of the event offerings at Swingers in order to convert enquiries to sales whilst delivering 5* customer service and ultimately, exceeding sales targets.

Summary of Responsibilities:

Duties will include the following:

• Handling incoming booking enquiries via email/phone – typically advanced bookings from 6 to 600 guests and processing them to the highest standards.
• Swift and effective response times to calls, emails, enquires and requests from the clients and Swingers team.
• Mutually exploring with the customer through effective questioning to meet the client’s requirements and seek the best sales opportunities.
• Create, update and maintain enquires and pipeline in the booking systems / CRM. This includes using the bookings software to record pre-orders, take payments, book golf slots and make booking notes.
• Negotiating dates, packages and minimum spends to help the company achieve its sales target and to maximise revenue and occupancy rate. This includes the ability to upsell.
• Work closely with Reception, supporting them by creating daily handovers of booking reports and sales summaries.
• Following the standard process, manage pre-orders and BEO’s (event sheets) for events of 10-50 people, maintaining clear communication with the venue to deliver faultless service.
• Tidy maintenance of all sales administration, data and records at all times.
• Work towards exceeding individual monthly KPIS and sales targets by following the sales strategy.
• Identifying and maintaining key customer relationships to build repeat business and create new business opportunities.
• Consistently chase existing pipeline enquiries to maximize conversion and revenue.
• Conduct and organize show-rounds and client meetings as and when required.
• Support management by participating in networking events, trade shows, showcases and other opportunities to promote the business.
• Meet and greet clients with private hires and exclusive hires on the evening of the events.
• Predominantly you will constantly exceed customer expectations by delivering the fantastic customer service that Swingers is built on.

Financial performance

Responsible for achievement of both personal and team financial targets.

• Ensures KPIs are met.
• Spot any potential opportunity for increased conversion and revenue and communicates ideas to the Sales Manager.

Culture

Consistently and proactively contributes to:

• Developing strong, robust and trusting relationships with all colleagues to create a high performing, positive team.
• Consistently maintaining exemplary standards, they lead by example and act as a Swingers champion, ambassador and role model.
• Bringing a positive and supportive attitude to the sales team at all times.