Sunset Hospitality Group hiring Reservations at Dubai, United Arab Emirates

We are seeking a detail-oriented and customer-focused individual to join our team as a Reservations Agent. As the primary point of contact for guests, the Reservations Agent plays a crucial role in providing excellent customer service by assisting with reservation inquiries, managing bookings, and ensuring a seamless experience for our guests.

Principal Accountabilities

• Take reservation of the guests and ensure to follow brand standards
• Receive and record customers dining reservations and maintain the information in the system accurately
• Maintains knowledge of menu , events , special offerings at the restaurant.
• Inform General Manager for waiting list
• Ensure all calls are taken on time without any delay to the customer
• Maintain clean and organized reservation area.
• Observe proper grooming and personal hygiene at all times
• Assist Hostesses / Hosts when needed
• Manage event related work by working closely Sales & Marketing Manager
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• Handles guest problems and complaints.