SOT Restaurant & Lounge FZ LLC hiring Reservations at Dubai, United Arab Emirates

Job Description:

• Adhere to the Hotel’s policies and the department’s standards of operation and be aware of the company’s work ethics and code of conduct.
• Represent the department and the Restaurant through grooming and right attitude.
• Understanding Principle of Accor in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.
• Be fluent in Restaurant  products and Services and identify sales opportunity
• Handle online booking, email related to restaurant reservation and be conversant to the Restaurant happenings.
• Be flexible in sales technique through offering right product to the right customer at the right time.
• Review Booked Report and reservation accuracy.
• Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.
• Actively participate in promoting loyalty programs.
• Check and take necessary details with customers who has concern or complaint related to F&B and reservation to take action and correct any problems.
• Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.
• Keep the working area, desk clean and set the required tools needed to use to do the task (telephone, computer, etc…)
• Have a sound knowledge and always be updated with the current F&B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.
• Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.
• Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.
• Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.
• Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.
• Support the Restaurant Managers with special project as required or assisting in hosting client for site visit.
• Provide guests with information about hotel facilities and local areas, including giving directions.
• Be aware of the Hotel’s Health, Safety and Security policies and procedures and be actively involved with the endeavors of the hotel towards sustainability through recycling and conservation of energy and water.
• Accept that the working hours are in accordance to the demand of the business, anticipate the volume of guests taking into consideration the occupancy of the hotel, holidays, weather and other events taking place in the hotel and in Dubai; overtime and days in lieu will be paid at the discretion of the management.
• Perform the duties and responsibilities assigned by the seniors.
• Understand the government and hotel employment regulations and follow the procedures in handling complaints.
• Adhere to the Lost and Found procedures of the hotel in ensuring safety of the guests’ property