Zuhour Group hiring Floor Supervisor at Dubai - United Arab Emirates

Role:  Floor Supervisor

Location: Zaroob, Sharjah (Al Majaz Park)

Job Purpose:  

The Floor Supervisor will work closely with the Assistant Restaurant Manager to ensure all operations are in line with company procedures, supervise team members, ensure quality and hygiene standards are met as well as the day-to-day responsibilities . He/She will work closely with the Operations team and business management to ensure that targets are met and exceeded.

Duties/Responsibilities:

• Prepare the staff schedule to ensure that the restaurant will be met through appropriate planning and organization of staff.
• Assume Assistant restaurant manager responsibilities during his/her absence.
• Perform opening, mid and closing shift duties
• Fill all paper works of the restaurant (evaluation of employees, store, scheduling, and product ordering…)
• Daily check up on the smooth performance of all restaurant machinery and equipment.
• Ensures the proper practices are being adopted in the restaurant from Food safety, food & equipment sanitation, and personal hygiene in all restaurant internal and external areas.
• Inventory management, cost control and maximization of the store’s sales and profits.
• Observes compliance with the company’s policies and procedures.
• Follows up on pending delivery orders and ensures prompt delivery.
• Supervises the closing and opening of the cashier bank.
• Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
• Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
• Reports customer needs and handles complaints.
• Provide exceptional guest service, thereby setting the standard for all employees
• Ensures restaurant security from internal and external theft.
• Performs other duties pertinent to this job as assigned
• Participate in on-going education for team members including creating training programs

Ideal Candidate:

• BA degree in Business Administration, or a Hospitality School
• Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
• Experience of managing a high number of dedicated and energetic individuals
• Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
• High personal integrity, professionalism and maturity
• Fluent in English, Arabic is a plus
• Excellent communications skills
• Computer Knowledge
• Problem-solving  and outstanding customer service skills
• System and detail oriented
• Highly cooperative team spirit
• Fun and highly self-motivated
• Positive Attitude and smiling face
• Excellent team player

“If you are what we’re looking for, please send your CV to xxxx”