The WB™ Abu Dhabi hiring Brand ambassador at Abu Dhabi, United Arab Emirates

PRINCIPLE RESPONSIBILITIES/POSITION PURPOSE

The Experience Producer carries out the assigned tasks to the highest professional standards and in accordance to the directives and instructions received. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements. To be the main point of contact for the guests and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind ‘Everything Considered’.

DIRECT REPORTS

Not applicable

ESSENTIAL FUNCTIONS

• Create a dynamic, warm welcome and a friendly atmosphere in the hotel premise.
• Main Focus to create story around the “WB Hotel” to enhance guest experiences.
• Engage with guests by sharing with funny antidotes with excellent communication skills in accordance with the given guidelines.
• Be as a storyteller to interact with guests and have a friendly relationship with the guests and children without intruding the privacy and exceeding the limit.
• Assist and participate promotional events happening within the hotel.
• Assist the guests with any information related to the hotel areas and facilities.
• Communicate guests’ feedback on the entertainment activities and other related enquiries to the head of department.
• Maintain records of customer feedback and records of action taken to address complaints and negative rating to the Manager on Duty. 
• Be efficient in assisting guests throughout their stay with any requirements.
• Adhere to the Company’s Guiding Vision and Mission.
• Anticipate guest needs planning experiences by knowledge of their profiles and preferences
• Perform his assigned tasks and ensures their timely implementation.
• Ensure attainment of his assigned objectives.
• Exercises responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.
• Fully embraces and articulates Hilton philosophy and “WB” Hotel brand guidelines and policy.
• Know on depth the Hotel features, WB manuals and characters
• To ensure guest needs and expectations are met by providing an efficient and professional service.
• To liaise with Engineering to ensure prompt and efficient repair work.
• To create the right Atmosphere within the team to enhance fun and experiences
• To conduct regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments
• Create stories and stimulate the team to give experiences to guest with storytelling and creative service.
• To promote the identity of the outlet, building relations, create fun moments towards guests.
• Manage a guest profile bank to promote and yields outlets.
• To ensure that all departmental reports, schedules, menus, logbook, guest comments reports, guest history records and correspondence are completed in liaison with the Outlet Manager accurately and punctually.
• Acts on issues and concerns in his field of activity immediately, reports action to the Outlet Manager and Chef de Cuisine.
• Train F&B department TMs on all the aspect and features of WB hotel and park.
• To coordinate with the WB hotel Learning & Development Manager in order to conduct training on a regular basis.
• To check on guest satisfaction by stopping at guest table once during meal.
• To coordinate with Outlet Managers whenever necessary regarding guest feedback.
• To attend meetings and briefings as directed by the Outlet Manager and AF&B Manager.
• To support and maximise profitability of the restaurant by increasing guest satisfaction and engagement with the Restaurant concept.
• To plan, organise, direct and manage all activities within the outlet achieving maximum guest satisfaction by providing the high standard of Food and Beverage quality.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• To ensure that employees provide a friendly, courteous, and professional service to guests at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• Ensures that both he and his employees report for duty punctually, maintaining a high standard of personal grooming, wearing the correct uniform and nametag at all times.
• To conduct training courses for new employees and regular “Refresher” courses for newly hired and existing employees.
• To conduct Employee Performance Appraisals for all outlet employees to review their general performance, discuss existing performance and areas for improvement.
• To supervise departments Orientation Programs for new employees to make sure that they understand the policy and procedure of the hotel.

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established Curio Collection by Hilton from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to build good rapport and relationship with all levels including team member, management.
• Excellent organizational skills and a hospitality attitude.
• Excellent product knowledge of food and beverage, and mastering the flow of sequence of service.
• Ability to communicate well in English, including written and verbal communication.
• Ability to come up with creative ideas for guest activities/events and improve the way of doing.
• Ability to balance a fast-paces, constantly changing workload; highly organized (prioritized, delegates and follows up on tasks)
• Resilient to setback on a demanding personal schedule.
• Ability to handle appropriate Food and Beverage POS system such as Info-Genesis.