Retail & Beyond Commercial Investment LLC hiring Waiter/Waitress at Dubai - United Arab Emirates

MAJOR FUNCTION:

The team leader function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant manager is accountable for sales and profit in his/her area.

NOTE:  This position should be considered supervisory in nature - administrative tasks should be limited to scheduling.  The restaurant team leader should be on the floor on all times

GENERAL RESPONSIBILITIES:

• Actively support the Quality Improvement Process.
• Assume responsibility of daily operation of all assigned outlets.
• Assist in working toward positive financial results.
• Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
• Assist in maintaining a highly motivated and well-trained staff.

SPECIFIC JOB DUTIES:

• Open and close shift in accordance with manager's checklist.
• Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
• Train, maintain and enforce all TEC service standards using use records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
• Be on the floor during entire meal period and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant.
• Ensure that only a quality product is being served.
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines.
• Ensure all sidework is done on daily basis.
• Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
• Understand and teach empowerment principles to ensure guest satisfaction.

HUMAN RESOURCES

• Encourage problem solving by associates through proper training and empowerment.
• Establish effective communication with associates to gain their trust and respect.
• Attend restaurant associate meetings.
• Demonstrate positive inter-departmental relations.

ADMINISTRATIVE

• Communicate directly, and/or through the use of the log book, to next shift supervisor.

REMEMBER: “This is not an exhaustive list.  A job description is not a definite overview of the expected duties.  Items can be 

added in the future depending on the departmental development.  The holder of this statement can so be asked to take on other