Playa Dubai hiring Head Host/Hostess at Dubai, United Arab Emirates

Responsible for the Hostess department procedures and processes

Assign daily tasks to Hostess staff

Responsible for the work schedule of the Hostess staff

Review booked reservations and arrival reports daily

Ensure that proper telephone & communication manners are maintained by the Reservations staff at all times

Handles all guests’ complaints

Ensure adequate handling of repetitive guests and VIP guests

Coordinate group/event requests in cooperation with the CEO

Developing monthly sales and marketing plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors

Responsible for the smooth communication between the Reservations department and all other departments in regards to bookings and occupancy

Responsible for the production and distribution of all booking reports to relevant departments

Review no-show and cancelled reservations and report accordingly to Managing Directors

regarding performance and actual sales statistics

Recruit hire train and mentor staff developing skills and customer service excellence

Support the grow of our PR plan alongside the PR manager appropriate to the brand and

manage and monitor execution

Strong understanding of sales breakdown and key contributors (covers / spend per head etc)

across venue

Aim to increase databases through internal and external initiatives

Competitor analysis, which includes the following:awareness of local competition as well as key competitors in the market (new and existing) and new openings, including price, promotion, place and product

On-going research and awareness of the trends

Database building that belongs to the Group

Review competitive pricing and report back on an on-going basis

Core competencies and equipment knowledge:

1. Guest Focus-Effectively exceed guest expectations
2. Cost & Profit Consciousness-Fully understand costs and profits
3. Developing others-Effectiveness in coaching and managing performance
4. Communication Skills-Ability to convey, share, and acquire information
5. Technical Skills-Full understanding of BOH & FOH job functions
6. Innovation-Constantly bringing new ideas to improve the business

Continuous learning-Continuous professional development, both personal and work levels