Ocean Beach Ibiza hiring Floor Manager at Dubai, United Arab Emirates
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Number of Vacancies
2
Job Type
Full Time
Position
Floor Manager
City
Dubai, United Arab Emirates
Salary ($)
Not Disclosed
Salary Period
Month
Contract Period
2 Years
Provides
Flight Ticket
Insurance
Meals
Service Charge
Tips
Visa
Career progression
Training & development
Vaccination Status
Not Required
Candidate Preference
Experience
3 years
Languages Spoken
English
Living in
United Arab Emirates
Skills
Adaptability
Communication Skills
Confidence
Creativity
Decision Making
Language Skills
Leadership Skills
Management Skills
Proactive
Problem Solving
Team Work Skills
Time Management
Work Under Pressure
Job Description
- You will oversee the Supervision, direction, and training of the restaurant staff.
- Execute daily team briefing communicating to the team daily reservations, special events, feedback, and information.
- When dealing with clients welcome and acknowledge all guests with a smile, happy, friendly, and professional attitude introducing yourself and presenting the clients with all relevant menus and information.
- Daily uniform, tool checks and assigning sections.
- Check daily reservations and prepare the restaurant accordingly.
- Continually monitor staff knowledge regarding menus, food, beverages and service with ongoing training and feedback.
- Ensure that the team are exceeding guests’ expectations.
- Control and supervise the wear and tear of crockery and glassware.
- Meet and liaise with sales representatives to order supply, such as tableware, utensils, and cleaning products.
- Maintain all the restaurant costs within the company budget.
- Always to ensure a clean and safe environment.
- Supervise and help to maintain the staff area.
- To identify and arrange the maintenance and repair of any equipment.
- You will take charge of customer complaints professionally and efficiently.
- Be able to prioritise and deal with any changes or issues that may arise working closely with the general manager.
- Ensure that the restaurant is maintained to standard quickly and efficiently between service.
- Responsible for all the opening/closing procedures.
- Assist the management to achieve financial targets and minimize wastage.
- Regularly review staff performance and give feedback when required.
- To be familiar efficient and accurate with the till system and ensuring the same from the team.
- Provide guests with recommendations for enhanced revenue.
- Responsible for the admin of staff rota and hours.
- Maintain a safe and hygienic work environment.
- OB operations standards and departmental procedures.
- Plan and develop guest loyalty/ membership programs.
- Plan new and update existing menus in coordination with the Executive Chef/ Sous Chef.
- Plan and develop the overall restaurant marketing strategy with the help of the Brand Director and Director of Operations.
- Respond efficiently to customer questions and complaints.
- Organize and supervise shifts.
- Manage and lead staff.
- Hire new employees.
- Training and evaluate staff performance. Train new and current employees on proper customer service practices
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Implement policies and protocols that will maintain future restaurant operations.
- To revise and update both outlets Departmental Operations Manual as and when needed.
- To report "lost and found" items.
- Carry out any other duties assigned by management.