Nikki Beach Resort and Spa Montenegro hiring Host/Hostess at Tivat, Montenegro

Join the Tribe! At Nikki Beach Resort & Spa Montenegro we wake up every morning ready to Celebrate Life and make it contagious! Are you as passionate about the hospitality industry as we are? Are you looking to create long-lasting and exquisite customer experiences to a global clientele? Do you crave the sunshine and want to meet new people? If so, then our tribe is the right fit for you!

We are looking for a Hostess whose role is to deliver an outstanding customer experience. We’re seeking a passion for hospitality, creativity, and a drive to be extraordinary!

Gain international experience and join our diverse team of very skilled professionals.

Your tasks will cover the following:

• Has a very good understanding of the Nikki Beach concept and offerings including promotions and is able to verbally explain those to the guests
• Display proper and professional phone etiquette and ensure that all guest details and requests are clearly registered, communicated, and met
• Consistently offer warm, professional, friendly, and engaging service
• Welcome clients with the overall objective to delight and satisfy each and every guest
• Review comments shared by guests and if no resolution can be found, refer the matter to the Manager
• Bid a friendly farewell to guests and sincerely thank them for their visit
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Ensure that the uniform provided is kept clean, presentable, and in good condition, and that personal appearance and hygiene standards are exemplary to demonstrate a professional image for our guests
• Deal promptly, efficiently, and pleasantly with any inquiries
• Communicate clearly and directly with all colleagues
• Be a committed team player; proactively cooperating and supporting colleagues in operational tasks if required
• Listens to every guest and observes body language to be able to understand guest needs and expectations and consistently delights and satisfies every guest
• Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests

An ideal candidate will have the following personality traits, skills, and experiences:

• Understands luxury branding and the importance of customer service and personal contact with clients
• Prior experience working in the luxury lifestyle sector and/or hospitality
• Ability to work long hours with a strong focus on operational excellence
• Is fluent in English and any additional language is a plus
• Is creative, courageous, and adventurous
• Has excellent organizational and time management skills; is ambitious and hardworking
• Is people-oriented and not afraid of trying new ways of doing things or other people’s ideas
• Is respectful and humble. No matter who you are speaking to, you treat everyone the same
• Can think critically and has strong decision-making abilities
• Is confident in a fast-paced and ever-changing dynamic environment
• Has genuine enthusiasm and a positive attitude when it comes to customer service and creating memorable events

All details related to the position will be discussed during the interview process.

To apply please follow the application process via email at xxxx