The Nice Guy hiring Host/Hostess at Dubai, United Arab Emirates

OVERVIEW:

As a Host you are responsible for ensuring prompt, friendly and welcoming recognition of all guests, checking in their belongings, seating or directing them to the bar/restaurant areas, assisting guests carrying drinks (using a tray), as well as providing attentive, courteous and efficient service to guests throughout their dining experience. Communicating reservation notes to waiters, management & kitchen team, as well as updating guest preferences on their profile. 

PRINCIPLE ACCOUNTABILITIES:

Ensure that all guests are welcomed in friendly, efficient, professional manner and that they are expertly and Confidently guided to their intended destination.
Availability to work flexibly as per contract.
Communicating clearly and effectively with guests and co-workers.

Answering phones in a prompt manner with appropriate scripting.

Welcoming guests back and bidding farewell.

Provide all stations with menus.
Maintain menus by ensuring cleanliness and accuracy. 

Greet guests and seat them at tables or in waiting areas within the bar.
Assign guests to tables suitable for their needs.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Promote and distribute information at the host stand about events & promotions in the venue having a good beverage & food knowledge.

To liaise with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and enabling the delivery of seamless customer service.
Must stay up to date with general knowledge about the concept of the venue, cuisine & ticketed events
Attending daily reception briefing.

Develop and foster strong relationships with building tenants and incorporate in to an overall guest recognition program • Dealing with special requests from guests (dietary requirements, special event bookings, etc.) complaints or problems.
Various ad hoc general administrative enquiries & requests.
To ensure the security of guests property when storing in cloakroom and logging lost property according to SOP. 

To carry out all Reception duties following procedures as outlined in the S.O.P. Manual.
To undertake any other reasonable duties directed as by the Management.
To arrive for work at the correct time and to ensure your appearance follows the set grooming standards. 

To ensure the correct levels of stationary are maintained in Reception.
To operate to all systems and procedures in relation to Health and Safety and Food Hygiene requirements.

Benefits:

Closed for Lunch

Two Days Off

Tips and Service Charge (Very Good)

Visa 

Flight Tickets Every Two Years

Meals

Career Progression