Media One Hotel hiring Waiter/Waitress at Dubai, United Arab Emirates

We are looking for waiters/ waitresses to join our award winning team. The Waiter / Waitress will be expected to control and manage their section in the restaurant, and react promptly to any issues or complaints in accordance with company guidelines. They must ensure that excellent quality and a ‘go beyond’ service is delivered to all guests. 

In line with our mission & values we are looking for the following person:

• Will ‘Go Beyond’ the ordinary for guests, colleagues and the M1 team - to give more than is expected
• Is polite and professional in any situation where the image or reputation of the hotel is involved
• Maintains a high standard of personal hygiene, uniform and body language in order to add a sense of style
• Demonstrates an enthusiastic attitude and works as part of the Media One Team; even when there are additional duties
• Provides a personalised service to all guests at Media One Hotel
• Encourages positive feedback through GSS and online reviews
• Committed to maintaining a safe working environment for guests, enthusiasts and suppliers, by understanding fire safety and emergency procedures
• Ensures that all activities are carried out honestly, ethically and within the parameters of the UAE law
• Respects all individuals, fellow enthusiasts and guests alike
• Creates a fun working environment to build a positive morale and team spirit

Role Key Objectives

• Greet the guests and present them with the menu
• Communicate to the guest. Assist them with their queries
• Inform guests about the special items for the day and menu changes if any
• Taken the food and beverage orders from the guest, whilst taking all selling opportunities
• Key the order in micros
• Communicate guest requests to the kitchen
• Serve food and beverages to the guests
• Work as part of a team to give guests a ‘go beyond’ experience
• Check back the guests, making sure they are satisfied
• Handle guest complaints that may arise
• Respond positively to guest requests, with a  ‘can do’ attitude
• Ensure par levels of side station equipment is maintained at all times
• Follow the standards as outlined in the mystery shopper checklist & Play by the Rules Manuals
• Cash handling -  opening & closing checks, billing and cashiering
• Maintain a good communication & relationship between restaurant and kitchen
• Be  familiar with basic food hygiene and HACCP guidelines
• Keep all restaurants furnishing clean and polished in accordance with the cleaning schedule
• Ensure a careful handling of all restaurant material
• Report all damaged furniture, machines, defective lighting, fixtures and other electrical matters to the duty supervisor/ manager
• Perform basic cleaning duties