Jumeirah LLC hiring Waiter/Waitress at Dubai, United Arab Emirates

Role Overview

Purpose: 

• Provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with MJ standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.

Communication:

• Is able to communicate effectively with all colleagues and customers at all times.

Main Duties:

• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities.
• Conduct communication with customers and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required.
• Have a working understanding of all MJ Food and Beverage restaurant and bars in order to properly direct and advise guests.

Operational:

• Prepare Outlet for service utilizing opening checklist and as instructed through briefings.
• Prepare and set tables and/or trays (Private Dining) according to F&B SOPs, Outlet Requirements and as per meal period and customer requirements.
• Provide a link between kitchen/bar and service areas, maintaining an open-line of communication with F&B Production colleagues.
• Accurately take & process orders.
• Serve & clear food and drinks within required timeframes.
• Provide table service of alcoholic beverages.
• Where required (& trained to do so), provide Silver and/or Gueridon service.
• Maintain good knowledge of menu to answer questions the guests may have.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
• Has a working knowledge of the Outlet room layout, table numbers, stations and colleagues working during each shift.
• Demonstrate a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
• Private Dining: Has a working knowledge of the hotel room layout, room/villa numbers and colleagues working during each shift.
• Mini Bar: Maintains working knowledge of mini bar contents and layout.
• Pool Bar Only: Escort guest and arrange sun bed, towel and neck rest.

Administration:

• Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Complete cleaning, opening & closing checklists, and other checklists/ forms when instructed by senior colleagues.
• Assist in recording inventories/ stock-takes as required.

Other Duties:

• Demonstrate knowledge of individual contribution to department objectives.
• Attend training sessions as scheduled.
• Suggest to manager or departmental trainer any training needed to enhance performance.
• Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
• Report any possible theft or misuse of Resort property immediately to a member of management.
• Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
• Clearly understands their role in an emergency or evacuation.