Jumeirah LLC hiring Host/Hostess at Dubai, United Arab Emirates

Role Overview

Purpose:

• Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual
• Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
• Responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner.
• Ensures fond farewell of each guest encouraging them to return.

Communication:

• Is able to communicate effectively with all colleagues and customers at all times.

Main Duties:

• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
• Identify and take all opportunities to enhance the quality of service.
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities.
• Conduct communication with customers and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required.

Operational:

• Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
• Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Greets guests, and escorts them to tables, and provides menus.
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
• Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
• Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
• Answers telephone within 3 rings using the JI Standard script.
• Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
• Immediately shares guest name to relevant service staff directly after seating.
• Informs staff of any specific guest request or needs
• Fully certified in the use of Epicure Restaurant Reservation system
• Responsible for the collection and input of any relevant guest history in profile
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.

Administration:

• Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
• Complete cleaning, opening & closing checklists when instructed by senior colleagues.
• Assist in recording inventories/ stock-takes as required.
• Ensures that all menus, wine lists and dock presenters are clean and in top condition.

Other Duties:

• Demonstrate knowledge of individual contribution to department objectives.
• Attend training sessions as scheduled.
• Suggest to manager or departmental trainer any training needed to enhance performance.
• Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
• Report any possible theft or misuse of Resort property immediately to a member of management.
• Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.