The First Group hiring Housekeeping at Dubai, United Arab Emirates

Position Required: Housekeeping Order Taker

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers.

About Wyndham Dubai Marina 

Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city’s most vibrant locations. Gaze into the waters of the world’s largest man-made marina surrounded by striking architecture. 

From the moment you step into our spectacular marble lobby, you know you’re somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai’s most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.

SUMMARY

Under the general direction of the Executive Housekeeper / Assistant Housekeeping Manager and within the limits of established Wyndham policies and procedures, execute the day to day operation of Housekeeping Department and assists in achieving the department and Hotel goals. 

KEY RESPONSIBILITES

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Answers the telephone as per Wyndham Standard.
• Responds promptly and politely to any requests from guests. Details to be logged in the log book and convey the same to relevant colleagues.
• Liaise with Front Office, Guest Relations and Team Leaders regarding VIP arrivals and special guest requests.
• Ensure all guest requests special/extra items and services are delivered to the rooms promptly.
• Keep a track of critical situations such as back to back rooms, coordinate with relevant Supervisors and Guest services personnel.
• Ensure all movements of rooms colleagues are recorded in the daily allocation sheet.
• Coordinate with the Supervisors and ensure that the current room statuses are updated in the system at all times.
• Liaise with the Engineering Supervisors and action the critical maintenance in rooms and public areas.
• Update and maintain the daily and long pending maintenance files accurately.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Demonstrate an excellent understanding of the principles of providing excellent customer service. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training.  We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion. 

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.