Ellington Properties hiring Customer Service at Dubai, United Arab Emirates

Job description

• Handle complaints, customer queries, resolve issues within specified timelines.
• Conduct necessary research and follow with other departments on behalf of the customer.
• Provide status update to customers on pending / ongoing cases.
• Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.
• Prepare a list of customers scheduled for handover on a daily basis
• Ensure that apartments are clean and ready prior to customer appointment
• Provide required explanation to the customer with respect to community rules and move-in procedure
• Update customer on registration for services such as LPG, utilities, etc
• Update checklist during handover and review customer documents
• Update customer visit sheet and provide the same to handover manager
• Notify line manager regarding complaints/disputes and track the same.

Who should apply

• Should have a minimum 1 year customer care experience
• Russian Speaker is a must
• Should be presentable and be in professional attire.
• Should be a proactive and quick learner.
• Must have knowledge of Microsoft Word, Outlook, and Excel.