Barry's Middle East hiring Gym Manager at Dubai, United Arab Emirates

Barry's Studio Manager

As Studio Manager, you will oversee and manage the day to day studio operations whilst also managing in studio teams to ensure we are building a strong local community and delivering the best possible client experience. This role requires a strong balance between maintaining best practice in both studio operations and people management.  

WHAT YOU’LL DO

CLIENT EXPERIENCE:

·       Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction

·       Understand the brand vision and ensure this is lived and demonstrated in the studio at all times.

·       Adopt and adapt learnings from the Client Experience team to create a strong local community

·       Deliver studio client conversion target

·       Assist with client queries, maintain the highest level of service at all times

·       Work studio desk shifts to showcase the best of brand skills and mentor in studio teams

·       Lead in-studio Client Experience projects

·       Use knowledge of the local market and client feedback to identify areas of improvement or opportunity

OPERATIONS 

·       Oversee the day-to-day operations of your studio

·       Take care of petty cash in the studio

·       Drive the business towards the projected targets 

·       Maintain stock levels for all studio supplies, inclusive of retail and the Red Room

·       Manage studio schedules for in studio teams. Ensure shifts are approved accordingly and the studio has adequate staffing coverage

·       Assist HR with the staff holiday approval.

·       Complete studio ‘walkarounds’ on a daily basis and report issues to the operations manager.

·       Troubleshoot operational issues and be on call to assist with any studio emergencies. 

·       Liaise and work with outside contractors to make sure all operational projects / issues are completed accordingly

·       Proactively check all areas of Health and Safety and ensure all records are up to date

·       Adhere to financial studio budgets and drive cost saving initiative.

LEADERSHIP 

·       Deliver all company communications to the relevant employees within your studio

·       Assist HR with the recruitment, training and development process for the front of house team and facilities teams for your studio

·       Address employee relations concerns and escalate to the HR if necessary 

·       Educate staff on the Barry’s handbook and promote a positive working environment

·       Complete probation reviews, yearly appraisals and address all development needs of your team

·       Recognize and develop talent within your team

CULTURE

·       Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.

·       Represent the Barry's brand within the region and the local fitness community.

WHAT YOU’LL NEED

·       At least 2 years’ experience within a similar management role

·       Assertive and clear style of communication

·       Strategic thinker

·       Strong delegation, time management, and leadership skills.

·       Ability to work on your own initiative to solve a range of problems that may arise.

·       Ability to maintain effective working relationships at all levels.

·       Proven ability to multi-task and communicate across departments.

·       Exceptional attention to detail.

·       Ability to work flexibly and adapt to changing priorities and delegate work where necessary.

·       Excellent supervisory and conflict resolution skills.

·       Experience developing, coaching, and mentoring diverse management teams.

·       Understanding of the fitness, health and wellness industries.

·       Passion for the Barry's brand.

·       Candidates must be at least 18 years old to apply

FURTHER INFORMATION

·       Your normal working hours are not variable; however, your working pattern will vary depending on the needs of the business. You will be expected to work a minimum of 45 hours across the 5 days a week, including at least one of the weekends.

·       Other duties may be assigned on an ad hoc basis.

BENEFITS

·       Complimentary classes

·       Staff retail discounts

·       Development/Training opportunities

·       Discretionary Bonus Scheme