Kitopi hiring Head Host/Hostess at Dubai, United Arab Emirates

Job Purpose

The Head Hostess is a senior role responsible for providing leadership to a team of hostesses at the restaurant and ensures the delivery of top-quality service to guests

Key Result Areas

Performance Indicators

• Relate with clients when they arrive and when they are leaving
• Thank clients for their patronage when they are leaving
• Communicate with customers while they wait for their drink and food order
• Ensure complete and consistent cleanliness of the hostess area
• Be available to answer calls and to greet guests
• Provide assistance to servers with tallies at shift ends
• Supervise host book efficiently and oversee clients seating arrangements
• Handle clients amicably and with understanding whether they have reservation or not
• Make great and impressive first impression on clients
• Schedule reservation for guests both in person and over the phone
• Communicate with supervisors or management on any issue related to customers
• Handle all cases related to guest courteously and professionally
• Maintain diplomacy while relating with clients.

Specifications (Qualifications, Experience, and Skills)

• Minimum high school academic
• Experience minimum 1-year similar position
• Good talent, good appearance, good presentation, Smile.
• Possess IT skills in MS excel and MS Word
• Possess top-notch communication skills in the local language, both in written and verbal forms
• Describe and explain the menu.
• Talk about specials, Upselling
• High interpersonal skills, and communication skills
• Hard worker, teamwork player.
• Highly Self-motivated with the ability to motivate others as well.
• Leadership and multitasking.
• Time management