Kitopi hiring Restaurant Manager at Dubai, United Arab Emirates

Planning & Organizing

• Sets with Operations Manager the AOP for his Restaurant
• Sets with the Operations Manager the monthly Restaurant Business Plan.
• Sets objectives for the restaurant and reviews it with his team periodically.
• Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
• Taking responsibility for the business performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.

Sales:

• Ensures complete and timely execution of corporate & local marketing programs
• Develop the local store marketing plan in coordination with the marketing department.
• Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.
• Achieve the SOS Target
• Control the driver productivity and achieve the required target
• Set plans for the additional services to improve the business & maximize the sales.
• Follow up & update any information about the competitor’s position in the market in coordination with marketing dept., which may affect the business plans
• Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.
• Ensure proper sales forecasting
• Setting budgets and agreeing them with senior management.
• Planning and coordinating menus.
• In charge for outlet treasurer such us petty cash, fund & all kind of sales transaction.
• Control current budgeted and forecasted revenues

Financial Excellence

• Analyse the operations/ P&L to determine deviations from standards and take corrective measures.
• Ensure proper stock level is maintained.
• Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants need
• Controls profit & loss, by following the Control/Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.

Restaurant Excellence

• Ensures local health and safety codes, and company safety and security policy are met
• Coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them proper & clear duty schedule
• Ensures maintenance of equipment, facility, and grounds with a preventative maintenance program
• Ensures food quality and 100% customer satisfaction, Responding to customer complaints. Meeting and greeting customers and organizing table reservations
• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
• Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual.
• Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. Ensuring that all employees adhere to the company's uniform standards
• Participate in Setting products development & new products plans in coordination with the Quality Assurance Department –H.O. to maintain the progress in the business.
• Advising customers on menu and orient them as per their choice.
• Develop effective relationship with supporting departments (training, Maintenance, etc.)
• Work with the Area manager to determine the proper nationality mix for management and team members.
• Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team. Responsible for Employee Training, orientation and motivating.
• Assist Operation Manger for menu item development and new marketing initiatives, stimulate growth in sales
• Responsible for customer service –waiting time to be as per standard in all area

Team Excellence

• Working on the outcomes of the VOT by coordination with his/her supervisor, analyse, determine corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process.
• Create a climate for team members to encourage new ideas.
• Conducts performance appraisals, takes discipline action, motivates and trains
• Has authority to hire and fire (or participate in those decisions)
• Champions recognition and motivation efforts
• Provide Coaching & Feedback for his team.
• Organizing and supervising the shifts of kitchen concerning, grooming, hygiene and quality of product serve to the guest.
• Audit all the kitchen work material on daily basis.
• Responsible for all item product validity & expiry date
• Control all channel of garbage, wastage disposal as per municipality standard.
• Maintaining high standards of quality control, hygiene, and health and safety in all area.
• Checking stock levels and ordering supplies.
• Helping in any area of the restaurant when circumstances dictate

Legal Responsibility

• Maintain outlet legal document such us trade license, Civil defense certificate , outlet brand board .
• File all employee legal document such us Visa, Labor Card , Employee ID, Municipality Card , Health Card insurance.
• Responsible for all kind of fine issued from the government  against the company .