Kitopi hiring Head Host/Hostess at Dubai, United Arab Emirates

Job Purpose

The Head Hostess is a senior role responsible for providing leadership to a team of hostesses at the restaurant and ensures the delivery of top-quality service to guests

Key Result Areas

• Relate with clients when they arrive and when they are leaving
• Thank clients for their patronage when they are leaving
• Communicate with customers while they wait for their drink and food order
• Ensure complete and consistent cleanliness of the hostess area
• Be available to answer calls and to greet guests
• Provide assistance to servers with tallies at shift ends
• Supervise host book efficiently and oversee clients seating arrangements
• Handle clients amicably and with understanding whether they have reservation or not
• Make great and impressive first impression on clients
• Schedule reservation for guests both in person and over the phone
• Communicate with supervisors or management on any issue related to customers
• Handle all cases related to guest courteously and professionally
• Maintain diplomacy while relating with clients.