Amazonico Restaurant Ltd-DIFC hiring Waiter/Waitress at Dubai, United Arab Emirates

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Position              :             Waiter

Subject               :             Job Description           

Location            :             Bar Des Pres – Dubai, United Arab Emirates

Department      :             FOH-Restaurant Team

Reports to         :             Assistant Restaurant Manager/Supervisor/Head Waiter

Job Overview

As the Waiter, you will provide, friendly and responsive service to create an exceptional dining experience for all our guests.

You will adhere to all training outlined in the high standards of Bar Des Pres requirements.

You will be playing an important role in guest satisfaction. Hence, you are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems if any.

Core Responsibilities

• To be responsible for maintaining service standards in accordance with established policies and procedures of Bar Des Pres restaurant.
• To make all our guests feel comfortable and let them know you are there to personally take care of them.
• To be courteous, warm, friendly, smiling while dealing with guests.
• To learn and describe the food/menu proficiently. Inform guests of specials and menu changes.
• To represent and promote BDP company concept, image and philosophy with a knowledge of the company history.
• To ensure that all areas and sections in the restaurant are clean for hygiene purpose.
• To ensure on turning off all equipment and secure all inventories after service.
• To ensure all subordinates are in full uniform and on time for their shift including yourself.
• To ensure on securing the daily duties among other members of staff.
• To assist and monitor the over set-up of the restaurant to be well prepared for the operations.
• To ensure to report for duty punctually wearing appropriate attire and lead by example.

Departmental/Operational Responsibilities

• To religiously recognize guests and to remember the names of the regulars and to be in constant communication with managers and head hostess of their specific requirements.
• To ensure that all areas in the restaurant are clean for hygiene purpose.
• To arrange proper mise en place for busy operation.
• To ensure on having clean tables and chairs, fold napkins, polish all the cutlery and glasses ready every shift.
• To comply with company mandatory requirements for fire, health and safety, licensing and employment and to ensure that members of the team are also aware of these requirements and are working in accordance with the requirements.
• To be passionate about customer service with the capability of delivering amazing hospitality to our guests.
• To be responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis.
• To use up-selling techniques when selling food and beverage items.
• To correctly post all sales, prepare final bill, present check to guest, accept payment, process credit card charges, or make change (as applicable).
• To prepare a requisition for all items necessary to bring the restaurant inventory back to par stock level after service.

People Management

• To ensure on offering support to new joiners on their training plans.
• To always be willing to support and ready to assist other colleagues as and when situations arise.
• To show awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviours.
• To encourages teamwork within the team as well as with other teams, departments and divisions.

Communication

• To make sure on joining the briefings and meetings and learn daily specials and limited availability item and additionally learn the section planning.
• To be responsible for attending on-going training on full-time and ensure compliance of company standards and procedures.
• To give constant feedback to managers.
• To always communicate with the guest to ensure that they are enjoying their meals and take actions to correct any problems.

Leadership

• To ensure that every guest received the highest possible level of service to maintain overall satisfaction on a consistent basis.
•  To maintain standards of food and beverage quality as established through restaurant standards, policies, and procedures.
• To help perform the stock count and perform daily cleaning jobs assigned to you.
• To be efficient, fast and serve with confidence and flair for career development.
• To ensure all the drinks and food are served in style, always use position numbers so that the guest is not disturbed unnecessarily.