Amazonico Restaurant Ltd-DIFC hiring Head Host/Hostess at Dubai, United Arab Emirates

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Position                            :             Head Hostess

Subject                              :             Job Description            

Location                           :             Gattopardo Restaurant – Dubai, United Arab Emirates

Department                     :             FOH-Reception Team

Reports to                        :             Reception Manager/Assistant Reception Manager

Job Overview

As the Head Hostess, you will be the image (Face) of Gattopardo Restaurant to always provide great and positive impression to all of our guests, to be open, honest, welcoming, friendly, always smiling, to shine like a great actress on the scene.

You will be a good leader to the team, create and maintain healthy professional environment among all team members, including all departments.

You will also interface with customers and be responsible for the first and last greetings. Additionally, to be responsible for guest’s satisfaction by ensuring that all necessary actions are taken in order to provide needed arrangements accordingly to guest’s requests. Hence, based on guests' priority provide the highest standards of customer care to give an authentic experience from the welcome of the service till the farewell.

Core Responsibilities

• To highly meet and greet all guests and ensure their entire stay is with utmost satisfaction.
• To build and maintain customer relations, so that guests will know that they will be looked after in best viable way.
• To ensure that the restaurant is efficiently booked, and all bookings meet guest’s demands.
• To arrive to work for a rostered shift, always to be punctual and dependable by wearing the appropriate attire.
• To be flexible and extend job duties to carry out any other reasonable responsibilities within the job capacity assigned, to meet business demands and guest service needs.
• To be fully conversant with the layout of the restaurant (especially group allocation possibilities), geographical layout of the operation and to know the exact whereabouts of all equipment of an operational nature of Gattopardo Restaurant.
• To undertake any reasonable tasks and secondary duties as assigned by Reception Manager.
• To respond to any changes in the restaurant function as dictated by Reception Manager and or Assistant Reception Manager.

Departmental/Operational Responsibilities

• To demonstrate lofty standards in all interactions related to personal appearance.
• To complete all administrative duties competently assigned by Reception Manager
• To always wearing clean, ironed, and correct uniform, tidy hairstyle, full make-up, short.

and accurate nails same colour, polished shoes and always maintain good personal hygiene.

• To ensure that impeccable standards of cleanliness are maintained throughout the operation and that reception desk is always kept neat and tidy.
• To always escort all guests to their destination, for example, escort guests to their allocated table, bar, bathroom, when departing the restaurant, etc.
• To maintain a good rapport and working relationship with all employees of Gattopardo Restaurant and other sister Companies (if any).
• To provide a courteous, professional, attentive, and efficient service always with all departments and customers.
• To give an efficient work performance even under pressure with impartial problem-solving manner
• To consistently check the book to identify all special requests, regulars, and VIP customers, ensure all requests are provided accordingly (deliveries, flowers, cakes, etc.).
• To ensure customers are informed regularly on their table status, especially if there is a delay on a table.
• To make sure that all emails are answered in timely manner with correct information and grammatically correct.

People Management

• To be willing and ready to assist colleagues as and when situations arise.
• To always be ready to assist the new joiners on their training plans.
• To build up a relationship with regular guests and potential regular guests so that they would be aware of being cared for in the best way possible
• To always observe the developments of individual staff and train all reception members accordingly to the training manual and update the training material when required.
• To always aid in order to improve knowledge and capability of team members, which will help to enhance guest’s experience.
• To create strong database and maintain it. Ensuring every profile has correct information: first name, last name, personal phone number, email, title and picture if available.
• To update guests’ profiles with preferences and their needs: food and drink choice; seat preference
• To tag profiles accordingly to their status: Regulars, VIPs, Celebrities, Royal families, etc.

Communication

• To socialize with workmates, enhance the team spirit of vibrant culture of Gattopardo Restaurant reception team.
• To attend and contribute to all staff briefings and other management and organization meetings.
• To be timely and effective in communication of all complaints/comments regarding a guest experience your HOD and other Management.
• To communicate all maintenance requirements of the reception department and its demise and process of timely repairs.
• To communicate with the Return Manager continuously to update on the dynamics of the reservations, delays, cancellations to avoid unnecessary table return time policy.

Leadership

• To ensure and be responsible to manage complaints promptly and professionally.
• To recognize the problem when it arises and be able to solve it appropriately by using good judgement, tact and initiative according to company policies and procedure.
• To use logic and reasoning to identify solutions and alternatives for a successful outcome.
• To ensure all guests requests and all necessary information written in the system and communicated properly to Reception Department, so it will be possible to provide the best experience to the guests.
• To manage the booking system effectively on all shifts. Identify inefficiencies and mistakes in the system and develop solutions to problems.
• To be able to forecast the No Show rate and be prepared to exploit it fully by accommodating the Walk Ins and last-minute bookings.