Alba Hospitality and Lifestyle hiring Reservations at Dubai, United Arab Emirates

RESERVATIONS COORDINATOR 

Job Title                                      Reservations Coordinator 

Reports to                                 Guest Relations Manager 

Responsible for                           Reservations and Guest Services 

Overview

In line with the mission that DOTS has and how we envision it within this and future markets, you are here to make a difference. As Reservations Coordinator you are not only responsible for planning and managing reservations, and overall guest relations, but you are also here to create an environment where our guests can feel welcomed and enjoy the variety of services that we have to offer. 

Main Responsibilities 

•        Handle incoming reservation requests via phone, email, or online platforms. 

•        Update and maintain the reservation system to reflect current availability. 

•        Confirm reservations and send reminders to guests. 

•        Coordinate group bookings and special events.  

•        Liaise with the kitchen and service staff to ensure smooth operations, particularly during peak times. 

•        Communicate special requests or dietary restrictions to the relevant departments. 

•        Update management on reservation trends and potential issues. 

•        Maintain accurate records of guest interactions, reservations, and cancellations. 

•        Prepare reports on reservation statistics, no-shows, and guest feedback. 

•        Promote special events, offers, or low-demand dining times to guests during the reservation process. 

•        Ensure that the reservations are spread evenly throughout the service and that the floor plan for each service is appropriate for each service. 

•        Suggest additional services, such as private dining or wine pairings, to enhance the guest experience. 

•        Work closely with the front-of-house team to ensure seamless guest service. 

•        Provide training or guidance to new team members on the reservation process. Key Skills 

•        Creativity: To be successful and competitive, your service must be creative and innovative. 

•        Excellent Communication Skills: Ability to answer questions about the menu, restaurant policies, and reservations. 

•        Venue Knowledge: Familiarity with the menu, specials, and wine list to answer guest enquiries. Understanding the layout of the restaurant to guide guests to their tables accurately. 

Guest Experience 

•        Welcome, respect and interact. A warm and welcoming attitude helps guests feel comfortable and valued as soon as they enter the Venue. 

•        Delight, satisfy and engage! DOTS’s guest journey should emphasise the venue’s exclusivity, while ensuring a high level of privacy and discretion, making guests feel important, secure, and comfortable. 

•        Test, experiment, and improve! DOTS is not a once-off stunt. We must continue to level up our offerings. Keep efficient and close communication with the other heads of departments to ensure that they receive guest feedback and share their recommendations with you.  

•        Observe! Keep a close eye on what the competition is doing to stay inspired.